Frequently Asked Questions
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
What is the proper disposal of a CFL bulb?
Follow these guidelines to dispose your CFL properly:
Like paint, batteries, thermostats, and other hazardous household items, CFLs should be disposed of
properly. Do not throw CFLs away in your household garbage if better disposal options exist. To find
out what to do first check www.earth911.org (where you can find disposal options by using your zip
code) or call 1-877-EARTH911 for local disposal options. Another option is to check directly with
your local waste management agency for recycling options and disposal guidelines in your
community. Additional information is available at www.lamprecycle.org. Finally, IKEA stores take
back used CFLs, and other retailers are currently exploring take back programs.
If your local waste management agency offers no other disposal options except your household
garbage, place the CFL in a plastic bag and seal it before putting it in the trash. If your waste agency
incinerates its garbage, you should search a wider geographic area for proper disposal options. Never
send a CFL or other mercury containing product to an incinerator.
IKEA in Mission Valley off of Friars Rd. has a drop box where you can dispose of them.
Also, Miramar facility has household hazardous recycling where you can take them by appointment
only on Saturday 9-3 pm.
Unincorporated San Diego County HHW Facility - Miramar
5161 Convoy Street SAN DIEGO, CA 92111
877-713-2784
What should I do if a CFL breaks?
Because there is such a small amount of mercury in CFLs, your greatest risk if a bulb breaks is getting
cut from glass shards. Research indicates that there is no immediate health risk to you or your family
should a bulb break and it's cleaned up properly. You can minimize any risks by following these
proper clean-up and disposal guidelines:
Sweep up—don't vacuum—all of the glass fragments and fine particles.
Place broken pieces in a sealed plastic bag and wipe the area with a damp paper towel to pick up
any stray shards of glass or fine particles. Put the used towel in the plastic bag as well.
If weather permits, open windows to allow the room to ventilate.
Can I use a CFL in applications where I will be turning the lights on/off frequently?
Compact fluorescent light bulbs work best if they are left on for over 15 minutes each time they are
turned on. These types of lamps can take up to 3 minutes to warm-up. Warm-up will probably not be
noticeable from a user stand point, but the lamp needs to warm-up in order to reach the point of most
efficient operation. Frequently switching them on and off will shorten the life of the product. If the
life of the lamp is shortened significantly, you will not reap the financial benefits (includes energy &
life of lamp), that are common to CFL lamps.
How long should light bulbs last?
Light bulb manufacturers, including GE, adhere to a standard industry rating for light bulb life called
"rated life." Check your light bulb package to see the rated hours of life for your particular bulb.
The rated life is a measure of the median time in hours that it takes for a light bulb to burn out. This
is the point in laboratory testing at which half the test bulbs have burned out and half the test bulbs
are still burning.
A 60-watt incandescent bulb may have a rated life of 1,000 hours, where as a 13-watt Compact
Florecent Light Bulb which is the same amount of output has an average rated life of 8,000 hours.
However, not all bulbs of any type will last exactly that long or that short. That rated life is the
median — the point in lab testing when 50% of the test samples have burned out and 50% are still
burning
How do I know my transaction is secure?
At Full Spectrum Solutions, your personal and account information is always secure. Our site is
tested and certified daily to pass the FBI/SANS Internet Security Test by a third party internet security
firm to insure that all information is kept secure. To find out more about this important process you
may click on the "Verified Secure " logo to the bottom left and you will be taken to our site's current
security information from Control Scan ™. We also utilize 128-bit encryption for any sensitive
financial or personal information. Our site conforms to the Payment Card Industry (PCI) Data
Security Standards meeting the highest security standards of the U.S. government, Visa, MasterCard,
American Express, Discover and JCB. This ensures your protection and we do not store any sensitive
information on our site, meaning you must enter your credit card number each time you order. The
security of personal information is our highest priority.
When will my credit card be charged?
When an order is submitted online, the card is immediately approved or declined. The transactions
are posted each night and will appear on your statement within 48 hours. Orders placed over the
phone will be processed within 48 hours and the transaction will appear on your statement within one
week of purchase.
As soon as the order is submitted, a screen will pop up with the order details and a reference number.
You may print this page for reference. An e-mail confirmation including your order details will also
be sent automatically to the e-mail address provided.
How long does it take to ship an order?
Orders are processed and shipped within 48 business hours during normal operation. Shipping time is
3-7 business days by FedEx Ground®, 2-5 days by Priority Mail within the 48 states, 4-7 business days
to Alaska and Hawaii, and 7-10 business days by Air Mail Parcel Post to Canada. Please see the
Shipping and Services section for more details and Express shipping at checkout.
How do I cancel an order?
Orders that have not yet shipped may be cancelled. To cancel an order that has been submitted
online, call the office at 1-888-284-8375 during business hours or email californialightbulbs@yahoo.
com. You may cancel your order at any time before it is processed and receive a full refund without
penalty. Processing times vary depending on sales volume and therefore there is no standard or
guaranteed time period within which an order may be cancelled. Any orders cancelled after
processing and before shipment are subject to a 10% order cancellation fee. If you wish to cancel
your order you must notify us as soon as possible. Orders may not be cancelled pursuant to this
provision after they have been shipped. After an order has been shipped it is subject to the terms and
conditions of our return policy.
Follow these guidelines to dispose your CFL properly:
Like paint, batteries, thermostats, and other hazardous household items, CFLs should be disposed of
properly. Do not throw CFLs away in your household garbage if better disposal options exist. To find
out what to do first check www.earth911.org (where you can find disposal options by using your zip
code) or call 1-877-EARTH911 for local disposal options. Another option is to check directly with
your local waste management agency for recycling options and disposal guidelines in your
community. Additional information is available at www.lamprecycle.org. Finally, IKEA stores take
back used CFLs, and other retailers are currently exploring take back programs.
If your local waste management agency offers no other disposal options except your household
garbage, place the CFL in a plastic bag and seal it before putting it in the trash. If your waste agency
incinerates its garbage, you should search a wider geographic area for proper disposal options. Never
send a CFL or other mercury containing product to an incinerator.
IKEA in Mission Valley off of Friars Rd. has a drop box where you can dispose of them.
Also, Miramar facility has household hazardous recycling where you can take them by appointment
only on Saturday 9-3 pm.
Unincorporated San Diego County HHW Facility - Miramar
5161 Convoy Street SAN DIEGO, CA 92111
877-713-2784
What should I do if a CFL breaks?
Because there is such a small amount of mercury in CFLs, your greatest risk if a bulb breaks is getting
cut from glass shards. Research indicates that there is no immediate health risk to you or your family
should a bulb break and it's cleaned up properly. You can minimize any risks by following these
proper clean-up and disposal guidelines:
Sweep up—don't vacuum—all of the glass fragments and fine particles.
Place broken pieces in a sealed plastic bag and wipe the area with a damp paper towel to pick up
any stray shards of glass or fine particles. Put the used towel in the plastic bag as well.
If weather permits, open windows to allow the room to ventilate.
Can I use a CFL in applications where I will be turning the lights on/off frequently?
Compact fluorescent light bulbs work best if they are left on for over 15 minutes each time they are
turned on. These types of lamps can take up to 3 minutes to warm-up. Warm-up will probably not be
noticeable from a user stand point, but the lamp needs to warm-up in order to reach the point of most
efficient operation. Frequently switching them on and off will shorten the life of the product. If the
life of the lamp is shortened significantly, you will not reap the financial benefits (includes energy &
life of lamp), that are common to CFL lamps.
How long should light bulbs last?
Light bulb manufacturers, including GE, adhere to a standard industry rating for light bulb life called
"rated life." Check your light bulb package to see the rated hours of life for your particular bulb.
The rated life is a measure of the median time in hours that it takes for a light bulb to burn out. This
is the point in laboratory testing at which half the test bulbs have burned out and half the test bulbs
are still burning.
A 60-watt incandescent bulb may have a rated life of 1,000 hours, where as a 13-watt Compact
Florecent Light Bulb which is the same amount of output has an average rated life of 8,000 hours.
However, not all bulbs of any type will last exactly that long or that short. That rated life is the
median — the point in lab testing when 50% of the test samples have burned out and 50% are still
burning
How do I know my transaction is secure?
At Full Spectrum Solutions, your personal and account information is always secure. Our site is
tested and certified daily to pass the FBI/SANS Internet Security Test by a third party internet security
firm to insure that all information is kept secure. To find out more about this important process you
may click on the "Verified Secure " logo to the bottom left and you will be taken to our site's current
security information from Control Scan ™. We also utilize 128-bit encryption for any sensitive
financial or personal information. Our site conforms to the Payment Card Industry (PCI) Data
Security Standards meeting the highest security standards of the U.S. government, Visa, MasterCard,
American Express, Discover and JCB. This ensures your protection and we do not store any sensitive
information on our site, meaning you must enter your credit card number each time you order. The
security of personal information is our highest priority.
When will my credit card be charged?
When an order is submitted online, the card is immediately approved or declined. The transactions
are posted each night and will appear on your statement within 48 hours. Orders placed over the
phone will be processed within 48 hours and the transaction will appear on your statement within one
week of purchase.
As soon as the order is submitted, a screen will pop up with the order details and a reference number.
You may print this page for reference. An e-mail confirmation including your order details will also
be sent automatically to the e-mail address provided.
How long does it take to ship an order?
Orders are processed and shipped within 48 business hours during normal operation. Shipping time is
3-7 business days by FedEx Ground®, 2-5 days by Priority Mail within the 48 states, 4-7 business days
to Alaska and Hawaii, and 7-10 business days by Air Mail Parcel Post to Canada. Please see the
Shipping and Services section for more details and Express shipping at checkout.
How do I cancel an order?
Orders that have not yet shipped may be cancelled. To cancel an order that has been submitted
online, call the office at 1-888-284-8375 during business hours or email californialightbulbs@yahoo.
com. You may cancel your order at any time before it is processed and receive a full refund without
penalty. Processing times vary depending on sales volume and therefore there is no standard or
guaranteed time period within which an order may be cancelled. Any orders cancelled after
processing and before shipment are subject to a 10% order cancellation fee. If you wish to cancel
your order you must notify us as soon as possible. Orders may not be cancelled pursuant to this
provision after they have been shipped. After an order has been shipped it is subject to the terms and
conditions of our return policy.
888-284-3575 Phone
619-296-7966 Fax
619-296-7966 Fax
